Help Centre

Sometimes we all need a little help! Here you can find useful resources to help resolve your issue.


Here are some answers to the common questions we receive.

How do you secure my data?

Data security is one of the most important corporate values for us. For this reason we have developed a 2-factor authentication so that you can log into myDigitalTwin and really only you have access to your results.

Which languages are supported?

You can currently access myDigitalTwin in German and English. The language displayed is based on your browser language, which you can change if needed.

Who owns the data generated when I do my DNA test?

You own your data. We are GDPR compliant and we treat your data seriously, ensuring it is safe, secure and available when you need it.

Can I offer the DNA test as part of our employee benefit programme?

Yes, we enable companies to support the health goals of their employees by making it easy for them to get their DNA analysed and digital twin created.

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